FAQ’s

Do I need to set up an account to place an order?

You don’t have to have an account to shop with us online. To buy without registering, simply use our express checkout.

Registering online does have it’s advantages, here’s some of them:

  • Make future purchases quicker as you will never need to fill in your account information again
  • Conveniently track your current order status and see your order history
  • Create reminders in your personal calendar for all your special occasions and we will email you two weeks before the event.

I've forgotten my password

If you’ve forgotten your password, choose the ‘forgotten password’ link on the account login/register page. We will send you an email containing your password. We recommend that once you login you change your password immediately to ensure your information remains private and secure.

I can't sign into my account?

If you are having problems signing in to your account, ensure that you are entering the correct email address and password for your existing account. If you continue to have problems logging in, try sending a ‘forgotten password’ reminder to your email address to ensure you have the correct email and password for login. For more help, get in touch as soon as possible.

Is my information secure and private?

At Jolly Awesome, we take care to protect your privacy and secure your information. We will not disclose your personal details to third parties.

We use PayPal to keep your information safe and inaccessible to other Internet users. For more information about how we ensure your information is secure and private, visit our security & your data page.

For all other information about Jolly Awesome and this website, please visit our terms & conditions page.

How do I make a purchase?

Once you have found the item(s) that you wish to purchase, select ‘add to basket’. When you are ready to complete your order, click on the ‘view basket / checkout’ option, which is permanently on the top right of your screen – and then, ‘Checkout’. If you do not have a registered account with us, you will be asked to register here or to checkout without registering through the express checkout option. You will need to enter the details necessary to complete your order.

If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’.

Ensure that all of your address, order and payment details are correct and then confirm your order.

If you have any questions on this process, or have any difficulties placing an order, please get in touch as soon as you can.

What payment methods does Jolly Awesome accept?

We accept the following credit and debit cards: Mastercard, Maestro, Visa, Delta and Visa electron. We also accept PayPal.

How do I redeem a eGift voucher, discount or special offer?

You can redeem your eGift voucher, discount or special offer in ‘your shopping bag’ on our website.

At present, gift cards bought in store can only be redeemed in store, and eGift vouchers bought online can only be redeemed online.

We currently run two separate systems for our store tills and our web store, but we are looking to integrate them so that we’re able to offer one gift card which can be used both in store and online.

Can I add items to an existing order?

No, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. The easiest way to add items it to create a new order.

Can I change my delivery address after my order has been dispatched?

No. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.

If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.

Has my order been dispatched yet?

When we dispatch your order, we will send a dispatch confirmation email to the email address which your account is registered to.

Can I track my order?

Unfortunately Jolly Awesome doesn’t offer a tracking service.